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A note about keeping your print project on track!

Proper file preparation prevents headaches on both ends of the job process!

Proper file preparation prevents headaches on both ends of the job process!

We always strive to provide a quick turnaround for our customers. There are a number of things that you can do, as the customer, to keep your job from being delayed; these are a few of the issues I’ve dealt with in recent weeks in pre-production.

1. Timely approval of proofs. The turn time on your job does not start until we receive approval back from you. We will give you an anticipated timeframe in which you can expect to receive your proof; please keep checking your email during this time and get back to us with either approval or any needed changes as soon as possible.

2. Print-ready files that are truly print-ready. If you are doing the layout or design on your job, please do us a favor and download my guide to preparing your file for print here. I recommend HIGHLY against sending Word documents; there are simply too many versions floating around and your project may end up with a formatting issue. A good alternative is to submit your document as a PDF. If you are working in a graphics program such as Illustrator or Photoshop, PLEASE (and I can’t stress this enough), outline your fonts. If you are using InDesign, package your file so the fonts are included. We have a lot of different fonts here, but if we don’t have yours, your file will default to a system font and will not look as you intended it to look. And finally, if you need a project printed at a certain size, please save it as that size! I’ve spent a lot of time recently resizing customer files, trying to locate fonts, and dealing with other pre-press issues that take a lot of time. Not only do we have to charge a setup fee when your job isn’t set up correctly, since we’re spending our time adapting it, it also eats up a LOT of time. If the file were to arrive ready to go, we probably would have already had it printed. This is perhaps the number one issue that we have to adjust deadlines backwards from what we originally told the client; opening the file and finding nasty surprises.

We have set turn times for all projects that are detailed on our job ticket, downloadable here. Keep in mind that these turn times are based on either a) jobs that we are laying out in our shop, or b) jobs that are sent truly print ready. If we have to make a lot of adjustments to customer files, these turn times can and do extend especially during times of high workload. Ensuring that your file is truly ready to go when you send it will ensure that we can turn your job quickly, which is of course what we all want!

– Sarah Dickerson, Print and Production Manager

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Printing Shipping and Signs | 14450 US Hwy. 169 Suite L Smithville, MO 64089 | 816.532.5010 | info@printingandshippingkc.com
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